Merchants Credit Adjusters, Inc. | Debt Collection Agency

September 2011 - MCA Receives the Integrity Award from the Better Business Bureau
MCA was honored to receive the 2011 Better Business Bureau’s Integrity Award at the luncheon held on September 15 at the Embassy Suites in La Vista.. These awards focus on demonstrated ethical business practices with key stakeholders including customers, employees and community at large. Below is a picture of MCA’s owner David Truckenbrod receiving the Integrity Award.

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July 2011 - Jason Melton presents at ACA
Jason Melton recently attended the ACA International National Conference and Expo in Dallas, TX. Jason was asked to participate on a panel titled "Emailing Debtors in the real world" regarding email usage in the collection industry.

May 2011 - MCA Completes Ethics Tool Kit Workshop
Merchants Credit Adjusters finished its Ethics Toolkit Workshop Series through the Business Ethics Alliance. The workshop was a six part series of classes to educate businesses on ethics policies, implementing ethics plans, and how to handle unethical situations

March 2011 - Matthew Evans presents to MODOL
Matthew Evans, Director of Business Development, gave a presentation to the Metro Omaha Dental Office Leaders in March. The presentation covered information on first party collections and our process on collection of dental accounts in bad debt.

March 2011 - Melinn Klein presents to MOCA
MCA’s Client Services Manager, Melinn Klein, gave a presentation to the Metro Omaha Coders Association. The presentation covered basic information for first party collections and the process for third party collections.

February 2011 - MCA receives Small Business of the Month from the Omaha Chamber
The Omaha Chamber of Commerce has awarded MCA the Small Business of the Month Award for February. The monthly award is given to a Chamber member business that excels in the areas of customer service, community involvement and professional relationships. http://www.omahachamber.org/smallbusiness/PastSmallBusinessWinnersDetails.aspx?StoryID=16616

September 2010 - MCA again honored at the BBB Integrity Awards
MCA received the Silver Award of Distinction at the 2010 Better Business Bureau Integrity Awards. This award is bestowed upon companies who have demonstrated exemplary customer service to clients and implemented ethical practices at all levels of business.

September 2010 - IT Director Participates in Product Innovation Council
Jason Melton, Director of IT at MCA, has been invited to participate in the first Product Innovation Council Meeting held by Columbia Ultimate on September 27, 2010. Jason was carefully selected to be on this council because of his thorough knowledge of the product and his ability to exchange ideas with leaders.

August 2010 - ACA International Interviews MCA’s Compliance Officer
Rachel Wagner, MCA’s Compliance Manager, was interviewed by ACA International for her expertise in virtual collections. MCA first launched Amanda, our virtual collector online, in March 2010. Ms. Wagner has presented at ACA International’s Spring Convention in Scottsdale, AZ, and has presented webinars in regards to implementing a successful virtual collector.

June 2010 - Midlands Business Journal Interview
Dave Truckenbrod, President of MCA, and Matthew Evans, Director of Business Development, were interviewed in June for an article in the Midlands Business Journal. The article utilized their expertise and experience in medical billing, early out, and bad debt collections to discuss the current economic climate and how it has affected the accounts receivables industry.

3/18/2010 – Rachel Wagner presents at ACA Spring Exposition
Rachel Wagner, MCA’s Compliance Officer recently presented at the ACA international Spring Expo and Forum in Scottsdale Arizona. Rachel is considered an industry expert regarding effective website collections and has been asked to participate in panel discussions and assist in the development of webinars on the subject.

3/15/2010 – Introduction of client newsletter and internal newsletter
MCA takes pride in providing our Clients with value-added services such as a Client Newsletter. The newsletter is sent on a monthly basis to keep our clients up-to-date on events happening in their industry. MCA also introduced an internal newsletter for employees to continue open communication throughout the organization and provide employees information on the debt collection industry.

3/1/2010 – Amanda Introduced
MCA introduced Amanda, our virtual collector, in March to begin taking online payments with consumers. Amanda is interactive, bi-lingual, and will allow the consumer the opportunity to do everything as if interacting with a live collector. This avatar is simply another example of MCA always looking for better ways to service our clients.

10/19/2010 – Melinn Klein joins our team
Melinn Klein joined MCA in October 2009 as Client Services Manager. Her sole focus will be ensuring that the needs and expectations of MCA’s clientele are being met. She brings with her several years of client management experience in the areas of sales, marketing, and business development.

12/18/09 - MCA Nominated for 2010 CTE Award
Presented by CollectionTechnology.net and the Collection Technology Summit, the 2010 Collection Technology Excellence Awards are named at the Collection Technology Summit conference. Winners are chosen based on nominations by industry executives and on careful consideration by the senior editorial staff of CollectionTechnology.net and the Collection Technology Board of Advisors. Awardees are singled out for their overall collection-related technology solution or performance in any of the following areas: account management, compliance, customer-relationship management, debt buying, default recovery, document imaging, risk and performance analytics, telephony and automated messaging, or skiptracing. MCA is being nominated for its successful 2009 implementation of Columbia Ultimate's Ajility Call Management Suite.

12/01/09 - Amanda Announced!
MCA will soon introduce a virtual web collection agent named Amanda. Amanda can accept payments, negotiate payment arrangements, collect information, and much more. This patent pending virtual agent avatar provides a friendly face for a sometimes difficult situation. Amanda is multi-lingual and will provide a pleasant and professional experience. Another great example of MCA staying on the cutting edge of technology.

11/01/09 - Ajility Call Management leads to Success
Merchants Credit Adjusters is proud to announce it has boosted collector productivity by over 300% since implementing Ajility Call Management Suite to dial accounts.
Click here to read the success story.

09/17/09 - MCA honored by BBB
MCA was honored at the 2009 Better Business Bureau Integrity Awards. These awards are based on a significant commitment to ethical business practices, and having reached important milestones in fostering and implementing ethics into all aspects of our corporate culture. In front of an estimated 1,700 business and civic leaders MCA was the only collection agency so honored. It’s a nice compliment to our Excellence in Business award received earlier in the year.

05/12/09 - MCA receives Excellence in Business Award
MCA is excited and honored to announce it has received the Excellence in Business Award from the Omaha Chamber of Commerce. This award acknowledges those businesses that have demonstrated proven excellence in business practices and continued financial stability and growth.

01/15/09 - MCA implements Ajility Call Management Suite
The Suite equips MCA with the Ajility Predictive Dialer, the most advanced outbound predictive dialing solution available today. In addition the Suite allows MCA to utilize Personalized Voice Messaging, Interactive Voice Messaging, and extensive compliance capability - increasingly important in today’s collections marketplace.

01/01/09 - Chris Reynolds appointed President of NCA
MCA is proud to announce that Chris Reynolds has been appointed President of the Nebraska Collector's Association. As MCA's General Manager, Mr. Reynolds is responsible for every aspect of MCA’s operations including Collections, Compliance, Human Resources, Patient Service, and Administration. His extensive knowledge of the collection industry is sure to benefit the Nebraska Collector's Association and its members. Congratulations, Chris!

08/11/08 - Rachel Wagner Joins our team
Ms. Wagner is the newest addition to the MCA Senior Management team, joining us in August of 2008 as Compliance Officer. She has over five years of experience in the Collection industry in a variety of roles including Project Manager and Business Analyst. Ms. Wagner is currently serving on the Board of Directors of the Columbia Ultimate Users Group

07/01/08 - New Service: Presumptive Charity Scoring
In July of 2008 MCA began offering a presumptive charity scoring program to our not for profit clientele. This program was not only designed to determine where the patient fell within the Federal Poverty Guidelines, but also used a proprietary scoring module to determine the patient’s propensity to pay as well. Our presumptive charity scoring model is objective vs. subjective, completely customizable, and is a key component in allowing your staff to focus on accounts with a higher propensity to pay.

04/11/08 - We have Moved!
MCA is excited to announce we have moved to our new location at:

17055 Frances Street, Suite 100
Omaha, NE 68130

Our new location provides MCA with more than three times the space of the old location, allowing for projected growth, and collection seminars for its established client base. Stay tuned for more information regarding MCA’s client open house.

03/01/08 - MCA Launches New website
We are proud to announce the launch of our new website. We wanted to create a site that was more informative and easier to navigate for our clients. We now accept payments online for conveinence and quicker processing.

10/01/07 - Matthew Evans Joins our team
Merchants Credit Adjusters, Inc., an Omaha based debt recovery firm, is proud to welcome Matthew Evans to the team as an Account Executive. Evans has more than 15 years of experience in the areas of new business development and sales and operations management. His role will focus on the development of the sales and marketing department in conjunction with the enhancement of current client performance.

01/01/07 - Katrina Armitage Joins our team
MCA is proud to welcome Katrina Armitage to its receivable management team. With a background in medical billing, Katrina brings her extensive knowledge to the collections industry. Prior to joining MCA, Katrina managed various physician specialty billing offices. Katrina has 18 years of management and 13 years of healthcare experience. Her skills will be applied to expand the company into the healthcare billing industry under Managed Accounts Receivables, a division of Merchants Credit Adjusters, Inc.