Helping You Succeed
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Our exceptional productivity is due in part to an environment created at MCA that provides motivation through consistent recognition of employee excellence. Employee accomplishments ultimately contribute to the overall success of MCA.

At MCA, we continually invest in the highly trained, professional collectors, state-of-the-art technology and other resources that ensure that our clients receive the fastest and best service available with the best possible results. Thatís what has made us a leader in the collection industry since 1919!


Team Work

Our Team

From our front line collectors to our executive management team, we are committed to providing you a level of service you not only expect but deserve. Our employees have the expertise and polished customer service techniques that come from exceptional training programs and the ongoing commitment to develop our staff regardless of skill level. We do not collect more money by making an enemy of your customers or patients. Our staff members always deal with your customers with courtesy, tact, and professionalism.


Company Values

Introduction Statement and Values

Merchants Credit Adjusters has come to recognize that while achieving client goals is important, how we accomplish this is just as important. Our values guide our actions. These values are intended to become a way of life for each of us associated with Merchants Credit Adjusters.

Commitment

We succeed by focusing our attention and energies on anticipating and exceeding people's expectations. Our actions are driven by a "Yes, I Can" attitude and the commitment of "Quality of Service".

Integrity

Our relationships, services and decisions will speak for our desire to always act with honesty, fairness, and compassion. People learn from interacting with us that they can trust us to be who we say we are and do what we say we'll do and still achieve great success in the collection industry.

Team Work

Our relationships are built on mutual trust and respect. We recognize the value and worth of each person we are privileged to encounter, work with, and serve. We seek to understand what is important to others and let people know they are appreciated for who they are and what they do.

Excellence

We continually pursue opportunities to improve ourselves and the services we provide. We learn from our experiences, build on our successes, and make changes when changes are beneficial. We develop people's strengths and remain committed to becoming the "Best of the Best".


The Differences

Innovation

MCAís commitment to new products and services have put us on the leading edge of receivables management technology. If you are standing still you are falling behind. We have introduced new technology that other agencies havenít even considered.

Award Winning

MCA has been honored on six different occasions for service excellence, integrity and ethics, including receipt of the 2011 BBB Integrity Award. These awards are earned through a commitment to not only doing it well but doing it right.

Full Service Capabilities

Most agencies will provide early out and account recovery services. MCA takes this a step further with our medical billing division, another group of experts at your disposal.

Our Size, Our Strength

A single, centralized locatioin with technological and staff capabilities exceeding those of most national firms. Your business will never get Ďde-prioritizedí.